Returns & Refunds

DRAFT — please review and adjust before relying on this. It describes what the store intends to do; you are the one who has to stand behind it.

In-store and online

If something is not right, tell us. We would rather fix it than have you stuck with it.

Unopened items

Unopened, unused items can be returned within 30 days of purchase or delivery for a refund to the original payment method, or exchanged for something else. Bring your receipt or order confirmation, or tell us the email address you ordered with.

Opened supplements, food and body care

For everyone's safety we cannot resell an opened consumable, so opened supplements, teas, food, drinks and body care are not returnable — unless the problem is with the product itself. If something arrived damaged, is past date, or is not what you ordered, that is on us: contact us and we will replace it or refund it.

Damaged, missing or wrong items

Tell us within 7 days of delivery or pickup and we will make it right. A photo helps but is not required.

Refund timing

Refunds go back to the card used at checkout. Square releases them immediately on our side; your bank usually takes 5–10 business days to show it.

Preorders

A preorder can be cancelled for a full refund at any time before it ships. If we cannot meet the shipping window shown when you ordered, we will email you, and you can wait or cancel for a full refund — your choice, not ours.

Consultations and workshops

Cancel or reschedule at least 24 hours ahead for a full refund. Inside 24 hours, we will reschedule you once.

How to start a return

Contact the store with your order email or receipt. Returns by post go back to the Madison store; we will confirm the address before you send anything.